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Booking terms.

Thank you for choosing Cabana Mio Self Catering Chalets. By making a booking you agree to these terms, so please read them before you book.

1. Your booking

  • Rates are per chalet for the whole stay, not per person. Each chalet sleeps up to six people.
  • The price of your accommodation is as stated on your Booking Confirmation.
  • A booking made on this website or with Cheryl is held for 48 hours. It is confirmed once we receive your deposit; if the deposit does not reflect in time, the hold lapses and the dates are released.

2. Payment

  • Your booking is secured by the deposit paid when you book: 50% of the total, using your booking reference.
  • We accept electronic bank transfer (EFT); from abroad, an authenticated SWIFT payment with cost code "OUR", so that the full amount reaches us. Cash in South African rand and Visa or Mastercard (debit or credit) are accepted at the office; card charges are for your account.
  • Banking details are on your booking confirmation and in the confirmation email.

3. Cancellations and insurance

If you need to cancel, please tell us as soon as possible. These are the same cancellation terms that apply however you book, here, by phone or through a booking site:

  • More than 30 days before arrival: your deposit is refunded in full.
  • 30 to 22 days before arrival: 25% of the deposit is forfeited.
  • 21 to 15 days before arrival: 50% of the deposit is forfeited.
  • 14 to 8 days before arrival: the full deposit is forfeited.
  • 7 days or less before arrival: 100% of the booking total is forfeited.
  • Not arriving, or leaving early, costs the full amount of the booking.

We cannot assess the reasons for a change or cancellation, so we recommend holiday cancellation insurance. These fees do not limit your rights under the Consumer Protection Act.

4. If we cannot provide your chalet

If your accommodation becomes unavailable for reasons beyond our control, we will try to offer you alternative accommodation. If that is not possible or not acceptable to you, we refund everything you paid for the accommodation; our liability does not extend beyond that refund.

5. Damage deposit

A refundable damage and breakage deposit of R700 is paid in cash on arrival. It is refunded in full, in cash, at check-out, after the chalet has been checked.

6. Arrival and departure

  • Arrival: your chalet is ready from 12:00 on the day you arrive, unless we have agreed otherwise. We may not be able to welcome you earlier while the chalet is being prepared, so please ask ahead if you would like to arrive early.
  • Late arrival: if you will arrive after 18:00, please let us know by 18:00 that day. If we do not hear from you, the chalet may be re-let or the full cost charged.
  • Departure: please vacate the chalet by 10:00 on the day you leave, unless otherwise arranged. Any extras are invoiced and payable on departure.
  • Late check-out: with our approval in advance and if the chalet is free, you can stay on from 10:00 until 16:00 at R200 per hour per chalet.
  • See the guest arrival guide for directions and what to bring.

7. House rules

  • Neighbours and music: our business licence does not allow live or loud music on the premises. Please respect the neighbours and the other guests. Right of admission reserved.
  • Smoking: Cabana Mio is a non-smoking establishment and, as a public place, smoking inside the chalets is illegal. You are welcome to smoke outside on the patios, balconies and open areas.
  • Children: children of all ages are welcome. The chalets are designed with children in mind; please make sure they stay within reasonable bounds and consider the other guests. No cots or extra beds are available.
  • Pets: sorry, pets are not allowed.
  • No more than six people sleep in a chalet.

8. Care of the chalet

We hand you a clean chalet in full working order and ask you to treat it, its equipment and utensils with care. Please ask us if you need help with any appliance. You are responsible for damage or breakages you cause; please report them as they happen. Minor breakages are not normally charged, but significant damage may be invoiced for repair, with an extra R250 charge if the damage was not reported.

9. Liability

We accept no liability for damage, loss or injury to guests, their vehicles or possessions, unless caused by the negligence of Cabana Mio, its employees or contractors in the course of their work. Swim only where lifeguards are on duty. Nothing in these terms limits your rights under the Consumer Protection Act.

10. Complaints

If anything is not working or you have a complaint, please tell the management immediately: we are on duty 24/7 and would rather fix it on the spot than hear about it later.

11. Activities and add-ons

Golf, horse riding, diving, fishing charters and tours are provided by independent operators. We pass on your request and confirm the price before you arrive; the operator's own terms and safety rules apply to the activity.

12. Your information

Your booking details are stored securely and never shared with third parties. With your permission we may contact you from time to time about promotions and offers. See our privacy notice.

13. Contact

Cabana Mio Self Catering Chalets, managed by Cabana Mio Accommodation Management Company (Pty) Ltd · cally@cabanamio.co.za · 159 Beach Road, Athlone Park, Amanzimtoti, 4126 · Cally: 082 496 2879. These terms are governed by South African law.

Last updated 22 October 2026.